Refund & Returns Policy

When and How Can I Return an Item?

Changing Your Mind

At Tail Wiggle, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days from the date you receive your goods to return it for a full refund. We will refund the full invoice value, including delivery charges, and cover the cost of returning the goods to us*. Please see below for detailed instructions on how to return an item.

Faulty Goods

In the unlikely event of a problem with your order or if the goods are faulty, please contact our customer service team to arrange a replacement or refund.

Non-Refundable Products

We regret that we cannot offer refunds on certain products, such as:

• Items that have been personalised

• Perishable goods

For more details, please click here for further information.

To view our full Terms & Conditions, please click here.

Returning an Item

To initiate a return, please contact our customer service team within 14 days of receiving your goods. Provide the article number of the item you wish to return. Upon your request, we will:

• Issue a return label for your convenience, or

• Schedule a parcel pickup directly from your address.

How to Contact Us

• Website: Use our Online Contact Form

When contacting our customer service team, please be ready to provide the article number of the item and the reason for your return.

Packaging Your Return

Whenever possible, please return items in their original packaging. If you are unable to use the original packaging, ensure the goods are packed securely using suitable alternative packaging.

Optional Withdrawal Form

You may use our withdrawal form for your return request, but it is not mandatory.

*For full details on refund eligibility and return policies, please refer to our Terms & Conditions.